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If you are unable to attend your scheduled performance, as a Season Ticket Holder you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. There are four ways that you can exchange your tickets; by mail, phone, fax, or in person at Broadway In Louisville at least 24 hours in advance of your performance. If calling, please have your tickets in hand when placing your call. If you have a Saturday or Sunday performance, your exchange must be done by the close of business Friday. Exchanges can be mailed to: Broadway In Louisville, 620 West Main Street, Suite 100; Louisville, KY 40202 faxed to 502.584.2901; or by phone at 800.294.1849 or 502.561.1003. There is no fee for your exchange in any given production, however when exchanging from a lower to a higher priced performance, the price difference will be collected when processing the exchange.
Please call Broadway In Louisville at 502.561.1003 or 800.294.1849 as soon as you realize that you have misplaced your ticket(s). We will confirm your seating and issue a "Location Pass", which you will pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed. You will need ID to pick up your pass at Will Call.
Address changes can only be made by the account holder, in writing. If you are relocating, please send a letter including your Broadway In Louisville Account number, your old and new address and telephone change (if applicable) and mail it to: Broadway In Louisville, 620 West Main Street, Suite 100; Louisville, KY 40202. You may also fax it to: 502.584.2901. We are not responsible for items not forwarded by the post office.
We understand that emergencies happen. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Broadway In Louisville at 502.561.1003 or 800.294.1849 to speak to a representative. Please keep in mind that you can only be relocated into an alternate performance while in Louisville. Accommodations can only be made for the same show, based on availability. No refunds will be offered for missed performances.
Changes to your account can be requested by mail, fax, or online renewal. If you are mailing or faxing in your renewal, please fill out the reverse side of your invoice so we can know the changes you are requesting. If faxing, please be sure to fax both sides of the form to 502.584.2901.
In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season ticket holders choose not to renew or change the day they attend. In fairness to everyone, all requests are filed by date received. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone.
Please send all request in writing to Broadway In Louisville 620 West Main St., Suite 100; Louisville, KY 40202 Please include the contact information of the new account holder (Name, Address, Phone Number, e-mail address).
Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If you have received your tickets, then each subscription is subject to a 10% (of entire amount) cancellation fee. Tickets MUST accompany the refund request. There are NO cancellations or refunds after the run of the first subscription show has begun. Cancellation requests must be made in writing and mailed to: Broadway In Louisville Cancellations, 620 West Main Street, Suite 100; Louisville, KY 40202.
Unfortunately we are unable to hold your seats without payment in full. If accounts are not paid in full by the deadline seats are released without notice. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.
Broadway Across America presents in many cities nationwide and we want you to enjoy a full season of Broadway. Please call 502.561.1003 or 800.294.1849 and ask about our Intercity Exchange program. Generally tickets must be exchanged for the same show in a different city.
We do apologize if there is a show in your season that you have already seen, although we are unable to offer you a refund on those tickets we may be able to help through our exchange program. Please call 502.561.1003 or 800.294.1849 for further information.
Splitting season accounts can be done if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information on the parties' involved need to be included with their payment in full. Once new accounts have been created only the new account holder can access his/her account. Since this involves multiple payments this renewal cannot be done on line. It will need to be mailed to Broadway In Louisville, 620 West Main Street, Suite 100; Louisville, KY 40202.
For security purposes, persons whose names are on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway In Louisville show for your family and friends, but the request must come from the account holder or those listed under the account. All tickets ordered will be mailed to the address on the account. No exceptions.
Another benefit of being a subscriber is that at renewal time, you can elect to take part in our (3) payment installment plan. Just get your renewal to us before the deadline and mark the installment plan option of the renewal form and send in the appropriate payment. If you are asking for a change to a higher priced night or location, please make the payment for the higher amount. If we are unable to process your request and you retain your current seats; the second payment will be less. Please refer to your renewal form for pricing information.
Parties of 10-20 can purchase online or by contacting our group sales representative, Hilda Davis. Please contact Hilda at 502.569.3060. Group minimums often vary per show.
Age limitations vary by show. Every individual, regardless of age, must have a ticket. While some of our shows are for mature audiences, we leave it up to the parent to decide if a show is appropriate for their children.
Please visit the home page for links to all your questions. If you still can't find the information you are looking for please call the Season Ticket Holder Hotline at 800.294.1849 or 502.561.1003.
If your question has not been answered, please contact Louisville Customer Service so that we may be able to speak with you personally.
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