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Broadway Across America

COVID-19 Credit Terms & Conditions

Anastasia

Credit will be issued when you select the “CREDIT MY BROADWAY ACCOUNT” option in your form submission or automatically if you do not respond by the July 1, 2020 deadline referred to above. Credits will be applied to all applicable accounts on or about July 13, 2020. Credit value will be inclusive of the face value of your tickets and any per ticket or per order service, handling, and/or processing charges on subscription additional, group sales, or eCLUB tickets. Credit is not redeemable for cash, and is only redeemable (in whole or in part) towards the purchase of tickets for Broadway in Louisville performances at The Kentucky Center (including season subscriptions, additional subscription tickets, group sales tickets, eCLUB tickets, seat upgrades and exchanges). Purchase amounts that exceed the value of the Credit will require an additional method of payment for the balance due. Credit is non-transferrable and can only be used for orders associated with your account. To obtain the balance of your Credit, please call 502.561.1003 (Season Subscribers) or 866.880.9572 (Non-Subscribers) or log in to your account at https://am.ticketmaster.com/baalou (Season Subscribers) or https://am.ticketmaster.com/ccet (Non-Subscribers). In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the updated balance is delayed for a period of time. Credit expires 5 years from the date of issuance. Selecting the “CREDIT MY BROADWAY ACCOUNT” option to receive a Credit instead of a refund for canceled performances constitutes acceptance of these Terms and Conditions. Once you have done so and the Credit is applied to your account, that refund is deemed to have been paid to and received by you. Credits are only available for tickets purchased directly through Broadway in Louisville. Broadway in Louisville is not responsible for the ticketing practices put in place by secondary ticket providers.

COVID-19 Donation Terms & Conditions

Anastasia

The Louisville Theatrical Association is a 501(3) tax exempt organization. Your donation supports the Education Program, purchasing tickets for children to attend a show. The Louisville Theatrical Association will send you a tax receipt by January 31, 2021. Please contact the Louisville Theatrical Association directly should you have any questions regarding your receipt. Selecting the “DONATE THE VALUE OF MY TICKETS” option instead of receiving a refund for canceled performances constitutes acceptance of these Terms and Conditions. Once you have made this selection and the donation is applied, that refund is deemed to have been paid to and received by you.

COVID-19 Refund Terms & Conditions

Anastasia

If you elect to receive a refund, our team will refund the face value of your tickets to your original method of payment on or about July 13, 2020. Your refund will include any per ticket or per order service, handling and/or processing charges paid on subscription additional tickets. Your refund should post to your account within 30 business days. If the original method of payment was check or cash, you will be sent a check to the address on your account, please allow up to eight weeks for processing. If your original method of payment is no longer valid you will receive a check by default, made out to the account holders name. Refunds are only available for tickets purchased directly through Broadway in Louisville. Broadway in Louisville is not responsible for the refund practices put in place by secondary ticket providers.

 

COVID-19 Credit Terms & Conditions

Come From Away

Credit will be issued only when you click on the “CREDIT MY BROADWAY ACCOUNT” button in the email you received or automatically if you do not respond by the April 17, 2020 5:00pm ET deadline referred to in the email you received. Credits will be applied to all applicable accounts on or about April 20, 2020. Credit value will be inclusive of the face value of your tickets and any per ticket or per order service, handling, and/or processing charges on subscription additional, group sales, and eCLUB tickets. Credit is not redeemable for cash, and is only redeemable (in whole or in part) towards the purchase of tickets for Broadway in Louisville performances (including season subscriptions, additional subscription tickets, eCLUB tickets, group sales tickets, seat upgrades and exchanges). Purchase amounts that exceed the value of the Credit will require an additional method of payment for the balance due. Credit is non-transferable and can only be used for orders associated with your account. To obtain the balance of your Credit, please call 1.502.561.1003 (Season Subscribers) or 1.800.982.2787 (Non-Subscribers) or log in to your account at https://am.ticketmaster.com/baalou (Season Subscribers) or https://am.ticketmaster.com/ccet (Non-Subscribers). In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the updated balance is delayed for a period of time. This credit will be usable until redeemed in full pursuant to these Terms and Conditions. Selecting the “CREDIT MY BROADWAY ACCOUNT” option to receive a Credit instead of a refund for cancelled performances constitutes acceptance of these Terms and Conditions. Once you have done so and the Credit is applied to your account, that refund is deemed to have been paid to and received by you. Credits are only available for tickets purchased directly through Broadway in Louisville. Broadway in Louisville is not responsible for the ticketing practices put in place by secondary ticket providers.

COVID-19 Donation Terms & Conditions

Come From Away

The Louisville Theatrical Association is a 501(3) tax exempt organization. Your donation supports the Education Program, purchasing tickets for children to attend a show. The Louisville Theatrical Association will send you a tax receipt by January 31, 2021. Please contact the Louisville Theatrical Association directly should you have any questions regarding your receipt. Selecting the “DONATE TO THE LOUISVILLE THEATRICAL ASSOCIATION” option instead of receiving a refund for cancelled performances constitutes acceptance of these Terms and Conditions. Once you have made this selection and the donation is applied, that refund is deemed to have been paid to and received by you.

COVID-19 Refund Terms & Conditions

Come From Away

If you elect to receive a refund, our team will refund the face value of your tickets to your original method of payment. Your refund will not include any per ticket or per order service, handling and/or processing charges paid on subscription additional, group sales, or eCLUB tickets. Refunds will be processed on or about May 8, 2020. Your refund should post to your account within 30 business days. Refunds are only available for tickets purchased directly through Broadway in Louisville. Broadway in Louisville is not responsible for the refund practices put in place by secondary ticket providers.