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General Venue Information

You may visit our theater information page here.

More information may also be found on the venue’s website.

The Kentucky Center box office is open from 10:00AM-6:00PM Monday-Saturday and 12:00PM-5:00PM Sunday.

The Broadway in Louisville Storefront  is located at 620 W. Main St. Suite 100, Louisville, KY 40202 and open from 9:00AM-5:00PM Monday-Friday.

We understand emergencies arise. Please contact The Kentucky Center at 502.584.7777 to see how we can assist you.

Unfortunately, we do not offer valet parking. Please allow extra time to park your vehicle and get to the theatre!

Our security policies can be found here.

Food and drinks are typically sold in the lobby before shows and during intermission. 

Food and drinks are allowed inside the theatre at the discretion of the presenter. If you are at a performance and want to know if you can take your food and drink inside, an usher can tell you the policy for the show you are attending.

Night of Show FAQs

There is no specific dress code. Most people enjoy dressing up to go to the theatre, and some events, such as opening nights, will draw a dressier crowd. For theatrical performances, you will see people in everything from casual to formal wear.

We recommend that you arrive at the venue at least 40 minutes before the performance to allow plenty of time to park and get seated. Theatre doors generally open for seating 30 minutes prior to the start of the show.

Please arrive on time out of courtesy for the performers and your fellow audience members. Arriving late may result in seating holds or alternate seating within the theater. Admission or re-admission of latecomers is ultimately subject to the producers’ discretion and guidelines for each individual show.

For most shows, merchandise may be sold in the lobby prior to the show and during intermission.

Buying Tickets

All seating charts can be found here.

A full list of accessible services for the venue may be found here.

Limited View seats generally have a partial view of the stage due to the viewing angle in the theater. Obstructed View seats have a partially blocked view of the stage due to objects such as columns, railings, or sound equipment. To inquire about Limited or Obstructed View seats, please call us at 502.561.1003.

You sure can! Individual show tickets are available in person at the following location[s]:

500 W. Main St, Louisville,KY 40202. 10:00AM-6:00PM Monday-Saturday and 12:00PM-5:00PM Sunday

620 W. Main St Suite 100, Louisville, KY 40202. Open 9:00AM-5:00PM Monday-Friday.

Walk-up sales on the night of the show are subject to availability and cannot be guaranteed.

Lottery and rush ticket policies vary between productions and are often not determined until the day the show premieres. Please follow us on Facebook and Twitter or call us at 502.561.1003 for more information. If an in-person lottery or rush has been announced, please note that seating is always subject to availability and cannot be guaranteed.

Buying Tickets

Once additional tickets and exchanges become available for subscribers, you may add tickets online , over the phone 502.561.1003, or in-person 620 W Main St Suite 100, Louisville, KY 40202.

IMPORTANT INFORMATION ABOUT ADDITIONAL TICKET ORDERS:

Additional ticket orders for the 2018-2019 Season will be limited to [8 tickets per show, excluding Hamilton. Additional tickets for Hamilton will not be offered. Orders that exceed this limit will be cancelled without notice, including multiple orders on the same account, billing address, or credit card.

Additional tickets purchased by phone or online will incur a $10 service charge. This service charge may be waived by purchasing tickets in-person at 620 W Main St. Suite 100 Louisville KY 40202.

Additional tickets are subject to availability and sold on a first-come, first-served basis. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public. Show dates, on sale dates, times, prices, and artists are subject to change without notice.

Visit our Gift Certificates page to purchase a Gift Certificate for Broadway Across America shows in: Baltimore, Boston, Cincinnati, Columbus, Fort Lauderdale, Houston, Indianapolis, Louisville, New Orleans, and San Antonio.

To redeem over the phone please call the Gift Certificate Hotline at 866.698.7469 (Monday – Friday, 9am – 5pm ET). Please note that Broadway Across America gift certificates cannot be redeemed online.

Gift certificates may be redeemed towards most purchases through Broadway Across America, including subscription tickets and eCLUB offers for individual shows. Broadway Across America gift certificates cannot be redeemed for purchases through Ticketmaster, the venue, or any other organization.

Nope! Any gift certificates purchased through Broadway Across America are valid indefinitely. The date you see on many of our gift certificates is simply a placeholder.

On-sale dates vary by show. The best way to be notified when shows go on sale is to join our eCLUB, which you may sign up for here.

Please visit our Shows page for general information about our upcoming productions.

If you are an eCLUB member and wish to purchase accessible seats for a production, please call us at 866.880.9572 (Monday – Friday, 9am – 5pm ET/8am – 4pm PT). A full list of accessible services for the venue may be found  here.

eCLUB

Our eCLUB is a free electronic mailing list that gets you access to advance offers for select local Broadway shows BEFORE they go on sale to the public! You may also receive priority offers and discounts to other live entertainment events in your area, plus monthly eNewsletters and special offers from Broadway in New York City. Join our eCLUB here!

Please call our National eCLUB Service Line at 866.880.9572 (Monday – Friday, 9am – 5pm ET), or email us at SpecialServices@BroadwayAcrossAmerica.com.

Visit your Account Manager here.

All sales are final and refunds cannot be given.

To update email preferences, please click here and submit the email address attached to your account. You will receive an email notification with more instructions.

Ticketing Questions

If your tickets were misplaced or destroyed and you purchased them through an authorized ticket source Broadway In Louisville eCLUB, The Kentucky Center, Ticketmaster, or an affiliated box office, a record of your sales transaction exists and we could accommodate you. Please contact your point of purchase as soon as possible to verify your options for replacement tickets.

We understand that emergencies happen. Unfortunately, we are not able to honor unused tickets for a missed performance. No refunds can be given for past performances.

In the unlikely event that a performance is cancelled, Broadway In Boston and Ticketmaster.com will inform customers via phone, email, or mail with information regarding the ticketing policy. Ticket holders are encouraged to return to their original point of purchase for more information.

In cases of inclement weather, we strongly recommend that patrons travel safely and allow plenty of time to arrive at the theatre. During inclement weather, updates will be posted on our Facebook Twitter , and Instagram pages and on the Broadway in Louisville homepage.

We advise all customers to contact their original point of sale. If you bought your tickets through the Broadway Across America eCLUB, you may call our national hotline at 866.880.9572 (Monday – Friday, 9am – 5pm ET/8am – 4pm PT) or email us at SpecialServices@BroadwayAcrossAmerica.com. You may also contact The Kentucky Center directly here.

Lucky Seat offers a limited number of tickets for certain performances to winners of a random drawing. More information about Lucky Seat and a list of current drawings may be found here.

Please reach out to Lucky Seat directly by emailing help@luckyseat.com.

Broadway In Louisville requires that every person, regardless of age, must have a ticket. No children under the age of 4 are permitted in the theatre.  Age recommendations vary by production. Please visit our Shows page for performance descriptions and age recommendations.

All ticket donation requests must be made on organization letterhead. You can request a donation by sending a letter of request on your organization’s letter head to: 620 W. Main St Suite 100 Louisville, KY 40202.

Website Issues

If you are receiving an error message, please call our National eCLUB Service Line at 866.880.9572 (Monday – Friday, 9am – 5pm ET/8am – 4pm PT) or email louisvilleservice@broadwayacrossamerica.com for assistance.

If you have forgotten your password, click here to access the eCLUB login page and select “Forgot Password?” when signing in.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

Buying New Subscriptions

A season ticket package—or subscription—allows you to purchase the same number of tickets for every show in our main package. Whenever possible, your performances will fall on a set day of the week and time, and you will also have the same seat assignment for each show. More information about subscriptions and benefits can be found here.

Please visit our Season page for more information about season ticket holder benefits.

Season tickets usually go on sale around the first quarter of each year (January – March) when we announce the season lineup. To be notified when subscriptions become available, you may sign up for our eCLUB here.

Disclose Fees here.

Premium subscribers receive all the convenience of season tickets, premium seating locations, and additional benefits exclusive to Premium subscribers. For more information about subscriptions and benefits, please visit our Season page.

New and renewing subscribers have the option to take part in our interest-free Payment Plan when buying a season ticket package! Opting into the Payment Plan splits the total price of your season package into multiple installments, which we automatically charge to your card at no additional cost. For more information, please call us at 502.561.1003.

Renewing Subscriptions

Renewals for each season usually begin in the first quarter of each year (January – March). Once the new season is announced, you will have until the renewal deadline to pay for your tickets by logging into your online account, calling us at 502.561.1003, mailing your renewal to the address on your invoice, or bringing your invoice in person to our storefront located at 620 W. Main St. Suite 100, Louisville, KY 40202

Automatic Renewal is an optional program that makes it easy to keep your seats year after year! When we announce the next season, you won’t need to take any action – we will automatically renew your same seats using the card on file. Automatic Renewal subscribers are still able to opt into our interest-free Payment Plan and will receive an invitation to participate in upgrades after the renewal period ends. If you would like to sign up, please call us at 1.866.523.7469 (Monday to Friday, 9am-5pm EST).

Please note – a valid email address is required to participate in Automatic Renewal.

In an effort to make sure that you are notified of your season ticket renewal, you will receive multiple notices about renewing your seats. Once the deadline has passed your seats will be released to other subscribers, so please make sure to renew on time!

If you have missed the renewal deadline but would still like to subscribe, please call us as soon as possible at 502.561.1003, 9:00AM-5:00PM Monday-Friday.

Exchanging and Adding Tickets

This is one of the best benefits of becoming a Louisville Season Subscriber! If you are unable to attend your scheduled performance, you may exchange into another performance of the same production. You may also exchange or upgrade into new seats for the same performance.

Exchanges may be made by calling our Subscriber Hotline at 502.561.1003, 9:00AM-5:00PM Monday-Friday by logging into your online account here or by coming to our in-person storefront at 620 W Main St. Louisville, KY 40202, 9:00AM-5:00PM Monday-Friday. Instructions for online exchanges may be found here.

We apologize if there is a show in your season that you cannot make or have already seen; however, we are unable to offer you a refund on those tickets. Bear in mind that one of your subscriber benefits is the ability to exchange into another performance of the same show. You may also transfer your tickets to a friend or loved one for free by logging into your online account here

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call 1.866.523.7469 (Monday to Friday, 9am-5pm EST).

for further information.

Once additional tickets and exchanges become available for subscribers, you may add tickets online here or over the phone at 1.866.523.7469 (Monday to Friday, 9am-5pm EST).

IMPORTANT INFORMATION ABOUT ADDITIONAL TICKET ORDERS:

Additional ticket orders for the 2018-2019 Season will be limited to 8 tickets per show. Orders that exceed this limit will be cancelled without notice, including multiple orders on the same account, billing address, or credit card.

Additional tickets purchased by phone or online will incur a $10 service charge. 

Additional tickets are subject to availability and sold on a first-come, first-served basis. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public. Show dates, on sale dates, times, prices, and artists are subject to change without notice.

Although the exact time varies from season to season, additional tickets and exchanges are usually offered to subscribers in late spring or early summer, before the shows go on sale to the general public. We will send you an email notification with more information once additional tickets and exchanges become available.

Season Options/Specials are not part of the main package and are sold to subscribers on a first-come, first-serve basis, so we cannot guarantee your usual seats for them. Bear in mind that these shows often play for shorter runs or have different schedules than main package shows.

Broadway Across America makes ordering tickets for family, friends, and colleagues in a different city easy. Please call our subscriber hotline at 502.561.1003, 9:00AM-5:00PM Monday-Friday and our representatives will be able to assist you with the purchase. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com.

General Subscription Questions

We understand that emergencies happen. If an extenuating circumstance arose and you were unable to make the necessary exchange arrangements prior to the show, please contact Broadway In Louisville as soon as possible at 502.561.1003, 9:00AM-5:00PM Monday-Friday. During the weekend, you can visit the Broadway representative at the The Kentucky Center Box Office. No refunds can be offered for past shows, and we will not be able to make accommodations after a show’s final performance.

If your subscription tickets have been misplaced or destroyed, contact Louisville at 502.561.1003 or louisvilleservice@broadwayacrossamerica.com soon as possible to request a reprint.

You may call us at 502.561.1003 (Mon-Fri, 9am – 5pm) or reach us via email at louisvilleservice@broadwayacrossamerica.com.

If you wish to purchase accessible seats for a subscription, please call us at 502.561.1003 (Monday – Friday, 9am – 5pm).

Unfortunately, due to restrictions put in place for Hamilton, subscribers are not able to split accounts at this time.

Subscriptions may be cancelled and refunded in full so long as the request is received prior to the mailing of season tickets. If you have already received your tickets, you will receive the full refund of the cost of tickets minus handling fees – please note that cancelling a subscription will void the barcodes on your tickets. Cancellation requests must be emailed to louisvilleservice@broadwayacrossamerica.com or mailed to:

620 W Main St. Suite 100, Louisville KY, 40202

For a full list of Terms and Conditions, please visit this page

During the renewal period, you may call us at 502.561.1003 to see if there are any options for changing your seats. Bear in mind that our inventory may be limited or unavailable at this time.

Several weeks after the renewal deadline, all renewed subscribers will receive an email invitation to log in and browse options for subscription upgrades. Keep in mind that upgrades are possible only when seats become available through cancellations, meaning better seats may not be available in your desired performance day and time. You will retain your current seats if there are no upgrade opportunities that meet your needs.

IMPORTANT: You must have a valid email address to receive notifications about upgrades. Please add Announcements@BroadwayAcrossAmerica.com to your safe senders list so you do not miss any emails from us.

Website Issues

You’re invited to download our free Broadway in Louisville calendar directly to your smartphone. Never miss a performance, get reminders when presales are happening, and share events with your friends and family!

 

After you download, choose what shows and dates you are interested in and customize your calendar. Just want to see opening nights? Want to be notified when shows go on sale? We’ve got you covered.For questions or technical support, please call our national eCLUB hotline at 866.880.9572 (Monday – Friday, 9am – 5pm ET/8am – 4pm PT).

If you are receiving an error message, please call us at 502.561.1003 or email louisvilleservice@broadwayacrossamerica.com for assistance.

If you have forgotten your password, visit your Account Manager here and select “Forgot Password?” when signing in.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

To update email preferences, please click here and submit the email address attached to your account. You will receive an email notification with more instructions.

Our Mobile Alerts program lets you sign up to receive messages with us and be notified via text when emergencies happen or important dates arise. To sign up, please visit BroadwayAcrossAmerica.com/SMS. You may receive up to eight (8) messages per month. To stop receiving messages, participants can text “STOP” to 98693. Message and data rates may apply.

For more information, please visit http://broadwayacrossamerica.com/smsfaq.

Groups Pricing

The group minimum usually ranges from 10 to 15 people. Please visit our Groups page here for more information on individual productions and their policies.

Special group rates are available on select performances, price levels, and engagements and generally range from 10% – 20% off per ticket. The size of your group can also affect the discount you receive – larger groups may be eligible for more of a discount.

Tickets may be subjected to a per-ticket Group Sales and Facility fee.  Additional fees may apply for online Group Sales orders or added-value special events.

Many shows do offer a special rate to student and senior groups. Please call your group sales manager at 502-569-3060 or email Jenny.Ward@BroadwayAcrossAmerica.com to discuss the various options available to your group.

Early Bird pricing, if available, has a steeper group discount on select performances and price levels. Early Bird payments are typically due prior to the show’s public on-sale date (generally 8 weeks prior to opening night). Should you require more seats after the Early Bird deadline has passed, we may be able to honor the same rate depending on the performance.

Purchasing Group Tickets

To fill out a group tickets request form or purchase from our Express Groups page, if available, click here. You may also contact our Group Sales department at 1-617-482-8616.

For our traditional group purchasers, when submitting a request form, you can specify a desired section and/or price level for your group. Group requests are filled on a first-come first-serve basis from the best available inventory at the time of the order unless otherwise specified. In order to accommodate your request, your group may need to spread throughout the theatre in various rows, sections, and/or price levels.

If online Express Groups are available for your desired show, you will have the opportunity to select your exact seat locations as long as you reach the group minimum. Please note that full payment is required when booking an Express Group.

Group clients may reserve tickets in advance and will be invoiced for their seats to allow time to collect funds from group members. Our Group Sales Department can give you more details on the payment options upon reservation. When purchasing an Express Group, if available, full payment is due at time of checkout.

Payment dates on traditional group orders vary depending on the show and performance date.  When you receive your group contract with your reserved seat locations, the payment date(s) will be included. If you would like to make your full payment earlier than the final due date, you are more than welcome. If you have any questions regarding payment dates, please contact your Group Sales Department at 502.569.3060.

Please mail checks payable to:

620 W Main St. Suite 100, Louisville KY, 40202

If you would like to pay in person, we request that you call ahead to schedule an appointment. Please call us at 502.569.3060.

The Group Sales Contract outlines the Group Sales policies and procedures. The signed contract must be sent back to us prior to or along with your payment information before we are able to process your payment. If you have requested multiple shows within a season you will need to sign a contract for each show.

If you’ve submitted a group request and tickets are currently reserved on your account, you may adjust the number of seats as long as you maintain the group minimum. Once the final payment is made you may not subtract tickets, you may only add.

General Group Questions

You do not need to wait until tickets are on public sale. You may submit a group request for most productions as soon our season is announced.

There are no refunds or exchanges on group tickets.

Shows may offer complimentary tickets to large groups. Please contact your Group Sales Department for more details.

We aim to respond to all inquiries within 1-2 business days, but sometimes we experience a heavy volume of requests and it may take a little longer. If you have not received a response within a week, please call 502-569-3060 or email Jenny.Ward@BroadwayAcrossAmerica.com check the status of your order.

Once your final payment has been processed, your tickets will be printed and shipped to the address on your account. Tickets purchased closer to the performance date may need to be held at the box office for will call pick-up. In that case, one individual must pick up all tickets and distribute them to the group. Please notify the Group Sales Department when making your final payment if you have any ticket shipping questions.

If you are filling out an online request form, please highlight the accessible need in the comments section, or contact a Group Sales Representative prior to filling out the form to address the request.

If tickets are lost or misplaced, please notify the Group Sales Department immediately for assistance on reissuing the tickets. We cannot assist with reissuing tickets without exact seat numbers, so please keep track of locations when distributing tickets to group members. Once a ticket is reissued with a new barcode the original ticket will be voided for use to enter the theatre.

If you have a promo code, visit the Groups Home page and select “Buy Tickets” for the show you want to see. On the next screen, select “Find Tickets” next to your desired performance. Enter your promo code in the pop-up box and hit “Go,” then select your seats!

While Broadway Across America has many cities in its network, we are only able to help you with Group Sales in Boston. However, we’d be happy to put you in touch with our colleagues in other cities so you may book your group tickets. You’ll be sure to get the same great service from our colleagues as you have from us! For a full list of cities in our network, please visit www.BroadwayAcrossAmerica.com.

Website Issues

If you are receiving an error message or having trouble with a Groups purchase or Promo Code, please call us at 502-569-3060 or email Jenny.Ward@BroadwayAcrossAmerica.com for assistance.

If you have forgotten your password, select “Forgot Password?” when signing in.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation: