Broadway Across America

Health Protocols

Find out what current health and safety protocols will be in place at the theatre for your upcoming show.

Learn More

Find out what current health and safety protocols will be in place at the theatre for your upcoming show.

Learn More

Mobile Ticketing

Visit am.ticketmaster.com/baalou/. We recommend you bookmark this page for easy access in the future. 

Step 1: Login at am.ticketmaster.com/baalou/ by tapping the person icon on the top right of your screen, next to the shopping cart icon.

Mobile Login

 

Step 2: Enter the email address associated with your Ticketmaster Account and password then tap the sign in button. 

 

Step 3: Select the menu icon (three horizontal parallel bars) at the top left of the screen.

Step 3

 

Step 4: Click on View & Manage Tickets. 

Step 4

 

Step 5: You will see all your upcoming events here. Choose the event you would like to download tickets for and tap Select Event to view your tickets for that show.

Step 5

 

Step 6: Select Save To Phone on Android or Add to Wallet on iPhone.

Step 6

 

Step 7: On Android, be sure to click Save on the bottom center. On iPhone, when adding to your Apple Wallet, be sure to click Add in the upper right corner.

 

Step 8: Show your ticket(s) at the door. You can also transfer your tickets if you are arriving separately from others in your party.

Step 8

General Venue Information

You may visit our theater information page here.

More information may also be found on the venue’s website.

The box office is currently closed. For assistance, please email info@kentuckyperformingarts.org.

We understand emergencies arise. Please contact The Kentucky Center at 502.584.7777 to see how we can assist you.

Unfortunately, we do not offer valet parking. Please allow extra time to park your vehicle and get to the theatre!

Our security policies can be found here.

Food and drinks are typically sold in the lobby before shows and during intermission.

Food and drinks are allowed inside the theatre at the discretion of the presenter. If you are at a performance and want to know if you can take your food and drink inside, an usher can tell you the policy for the show you are attending.

Outside food and drink can be brought into the theatre if required due to a disability, medical requirements and/or special needs. Guests with specific/special dietary needs due to disabilities, medical conditions and/or special needs should contact us by emailing info@kentuckycenter.org or calling us at 502.584.7777 prior to attending the event to arrange for reasonable accommodations.

You may visit our theater information page here.

More information may also be found on the venue’s website.

We understand emergencies arise. Please contact The Kentucky Center at 502.584.7777 to see how we can assist you.

Unfortunately, we do not offer valet parking. Please allow extra time to park your vehicle and get to the theatre!

Our security policies can be found here.

Food and drinks are typically sold in the lobby before shows and during intermission.

Food and drinks are allowed inside the theatre at the discretion of the presenter. If you are at a performance and want to know if you can take your food and drink inside, an usher can tell you the policy for the show you are attending.

Outside food and drink can be brought into the theatre if required due to a disability, medical requirements and/or special needs. Guests with specific/special dietary needs due to disabilities, medical conditions and/or special needs should contact us by emailing info@kentuckycenter.org or calling us at 502.584.7777 prior to attending the event to arrange for reasonable accommodations.

Night of Show FAQs

There is no specific dress code. Most people enjoy dressing up to go to the theatre, and some events, such as opening nights, will draw a dressier crowd. For theatrical performances, you will see people in everything from casual to formal wear.

We recommend that you arrive at the venue at least 40 minutes before the performance to allow plenty of time to park and get seated. Theatre doors generally open for seating 30 minutes prior to the start of the show.

Please arrive on time out of courtesy for the performers and your fellow audience members. Arriving late may result in seating holds or alternate seating within the theater. Admission or re-admission of latecomers is ultimately subject to the producers’ discretion and guidelines for each individual show.

For most shows, merchandise may be sold in the lobby prior to the show and during intermission.

Buying Tickets

All seating charts can be found here.

A full list of accessible services for the venue may be found here.

Limited View seats generally have a partial view of the stage due to the viewing angle in the theater. Obstructed View seats have a partially blocked view of the stage due to objects such as columns, railings, or sound equipment. To inquire about Limited or Obstructed View seats, please call us at 502.561.1003.

Tickets are currently not available for in person purchases. If you’d like to subscribe to the season, please click here.

Walk-up sales on the night of the show are subject to availability and cannot be guaranteed.

Lottery and rush ticket policies vary between productions and are often not determined until the day the show premieres. Please follow us on Facebook and Twitter or call us at 502.561.1003 for more information. If an in-person lottery or rush has been announced, please note that seating is always subject to availability and cannot be guaranteed.

Mobile Ticketing

Visit am.ticketmaster.com/baalou/. We recommend you bookmark this page for easy access in the future. 

Step 1: Login at am.ticketmaster.com/baalou/ by tapping the person icon on the top right of your screen, next to the shopping cart icon.

Mobile Login

 

Step 2: Enter the email address associated with your Ticketmaster Account and password then tap the sign in button. 

 

Step 3: Select the menu icon (three horizontal parallel bars) at the top left of the screen.

Step 3

 

Step 4: Click on View & Manage Tickets. 

Step 4

 

Step 5: You will see all your upcoming events here. Choose the event you would like to download tickets for and tap Select Event to view your tickets for that show.

Step 5

 

Step 6: Select Save To Phone on Android or Add to Wallet on iPhone.

Step 6

 

Step 7: On Android, be sure to click Save on the bottom center. On iPhone, when adding to your Apple Wallet, be sure to click Add in the upper right corner.

 

Step 8: Show your ticket(s) at the door. You can also transfer your tickets if you are arriving separately from others in your party.

Step 8

With a recent security update, the email address you use as your Apple ID or Google Account and your Broadway/Ticketmaster Account Manager login email address are talking to each other.

There could be two reasons you are not able to save a ticket/tickets to your digital Wallet. If the email address you use as your Apple ID or Google Account and your Broadway/Ticketmaster Account Manager do not match, or if you do not have a security passcode/biometric authentication set for your phone.

For tickets to display in your phone’s wallet, you will now be prompted to link your Broadway/Ticketmaster account and your Apple ID or Google Account. The first time you try to add a ticket to the wallet, you will be prompted to link/connect your (or the) Broadway/Ticketmaster Account you are signed into to the Apple ID or Google Account that is signed into on the device you’re using (usually your smartphone). Only one Apple ID/Google Account can be associated to a Broadway/Ticketmaster Account. Whatever the first Apple ID  or Google Account email address becomes associated to the Broadway/Ticketmaster Account is what it will remain.

Taking that information above, if you have someone else that is attempting to log in to the same Broadway/Ticketmaster Account with their own device, while they can log in and view the tickets, when they attempt to add a ticket to Wallet, they will get an error because the Apple ID or Google Account on their device does not match the Apple ID or Google Account that is linked to the Broadway/Ticketmaster Account.

We currently have no way of seeing what Apple ID or Google Account is associated with someone’s Broadway/Ticketmaster Account, and once an Apple ID or Google Account and Broadway/Ticketmaster Account are linked we have no way to unlink them, which makes this challenging for us to troubleshoot.

If you do not have a security passcode or biometric authentication active on your phone, regardless of a matching ID, you will not be able to save a ticket/tickets to your digital Wallet.

There are two options currently:

  1. Opt to not download your tickets to your Wallet. You can still show the Usher your tickets from Account Manager in your phone’s browser or within the mobile app for entry, which would grant access the same way that a ticket in your Wallet would.
  2. Or, if you have someone else on the Broadway/Ticketmaster Account with a different Apple or Android device that must have their tickets added to their Wallet, we recommend transferring the ticket(s) from the original Broadway/Ticketmaster Account to the other person so they can have their own Broadway/Ticketmaster Account to associate their own Apple ID. You will need to do this for each show they will attend with you.

Buying Tickets

Once additional tickets and exchanges become available for subscribers, you may add tickets online , over the phone 502.561.1003, or in-person 620 W Main St Suite 100, Louisville, KY 40202.

IMPORTANT INFORMATION ABOUT ADDITIONAL TICKET ORDERS:

Additional ticket orders for the 2018-2019 Season will be limited to [8 tickets per show, excluding Hamilton. Additional tickets for Hamilton will not be offered. Orders that exceed this limit will be cancelled without notice, including multiple orders on the same account, billing address, or credit card.

Additional tickets purchased by phone or online will incur a $10 service charge. This service charge may be waived by purchasing tickets in-person at 620 W Main St. Suite 100 Louisville KY 40202.

Additional tickets are subject to availability and sold on a first-come, first-served basis. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public. Show dates, on sale dates, times, prices, and artists are subject to change without notice.

Visit our Gift Certificates page to purchase a Gift Certificate for Broadway Across America shows in: Baltimore, Boston, Cincinnati, Columbus, Fort Lauderdale, Houston, Indianapolis, Louisville, New Orleans, and San Antonio.

To redeem over the phone please call the Gift Certificate Hotline at 866.698.7469 (Monday – Friday, 9am – 5pm ET). Please note that Broadway Across America gift certificates cannot be redeemed online.

Gift certificates may be redeemed towards most purchases through Broadway Across America, including subscription tickets and eCLUB offers for individual shows. Broadway Across America gift certificates cannot be redeemed for purchases through Ticketmaster, the venue, or any other organization.

Nope! Any gift certificates purchased through Broadway Across America are valid indefinitely. The date you see on many of our gift certificates is simply a placeholder.

On-sale dates vary by show. The best way to be notified when shows go on sale is to join our eCLUB, which you may sign up for here.

Please visit our Shows page for general information about our upcoming productions.

If you are an eCLUB member and wish to purchase accessible seats for a production, please call us at 866.880.9572 (Monday – Friday, 9am – 5pm ET/8am – 4pm PT). A full list of accessible services for the venue may be found  here.

eCLUB

Our eCLUB is a free electronic mailing list that gets you access to advance offers for select local Broadway shows BEFORE they go on sale to the public! You may also receive priority offers and discounts to other live entertainment events in your area, plus monthly eNewsletters and special offers from Broadway in New York City. Join our eCLUB here!

Please call our National eCLUB Service Line at 866.880.9572 (Monday – Friday, 9am – 5pm ET), or email us at SpecialServices@BroadwayAcrossAmerica.com.

Visit your Account Manager here.

All sales are final and refunds cannot be given.

To update email preferences, please click here and submit the email address attached to your account. You will receive an email notification with more instructions.

Ticketing Questions

If your tickets were misplaced or destroyed and you purchased them through an authorized ticket source Broadway In Louisville eCLUB, The Kentucky Center, Ticketmaster, or an affiliated box office, a record of your sales transaction exists and we could accommodate you. Please contact your point of purchase as soon as possible to verify your options for replacement tickets.

We understand that emergencies happen. Unfortunately, we are not able to honor unused tickets for a missed performance. No refunds can be given for past performances.

In the unlikely event that a performance is cancelled, Broadway in Louisville and Ticketmaster.com will inform customers via phone, email, or mail with information regarding the ticketing policy. Ticket holders are encouraged to return to their original point of purchase for more information.

In cases of inclement weather, we strongly recommend that patrons travel safely and allow plenty of time to arrive at the theatre. During inclement weather, updates will be posted on our Facebook Twitter , and Instagram pages and on the Broadway in Louisville homepage.

We advise all customers to contact their original point of sale. If you bought your tickets through the Broadway Across America eCLUB, you may call our national hotline at 866.880.9572 (Monday – Friday, 9am – 5pm ET/8am – 4pm PT) or email us at SpecialServices@BroadwayAcrossAmerica.com. You may also contact The Kentucky Center directly here.

Lucky Seat offers a limited number of tickets for certain performances to winners of a random drawing. More information about Lucky Seat and a list of current drawings may be found here.

Please reach out to Lucky Seat directly by emailing help@luckyseat.com.

Broadway In Louisville requires that every person, regardless of age, must have a ticket. No children under the age of 4 are permitted in the theatre.  Age recommendations vary by production. Please visit our Shows page for performance descriptions and age recommendations.

All ticket donation requests must be made on organization letterhead. You can request a donation by sending a letter of request on your organization’s letter head to: 620 W. Main St Suite 100 Louisville, KY 40202.

Website Issues

If you are receiving an error message, please call our National eCLUB Service Line at 866.880.9572 (Monday – Friday, 9am – 5pm ET/8am – 4pm PT) or email louisvilleservice@broadwayacrossamerica.com for assistance.

If you have forgotten your password, click here to access the eCLUB login page and select “Forgot Password?” when signing in.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

Buying New Subscriptions

A season ticket package—or subscription—allows you to purchase the same number of tickets for every show in our main package. Whenever possible, your performances will fall on a set day of the week and time, and you will also have the same seat assignment for each show. More information about subscriptions and benefits can be found here.

Please visit our Season page for more information about season ticket holder benefits.

Season tickets usually go on sale around the first quarter of each year (January – March) when we announce the season lineup. To be notified when subscriptions become available, you may sign up for our eCLUB here.

Disclose Fees here.

Premium subscribers receive all the convenience of season tickets, premium seating locations, and additional benefits exclusive to Premium subscribers. For more information about subscriptions and benefits, please visit our Season page.

New and renewing subscribers have the option to take part in our interest-free Payment Plan when buying a season ticket package! Opting into the Payment Plan splits the total price of your season package into multiple installments, which we automatically charge to your card at no additional cost. For more information, please call us at 502.561.1003.

Renewing Subscriptions

When a new season is announced, you will have until the renewal deadline to pay for your tickets by logging into your online account or calling us at 502.561.1003 (Monday to Friday, 10am-5pm EST).

Automatic Renewal is an optional program that makes it easy to keep your seats year after year! When we announce the next season, you won’t need to take any action – we will automatically renew your same seats using the card on file. Automatic Renewal subscribers are still able to opt into our interest-free Payment Plan and will receive an invitation to participate in upgrades after the renewal period ends. If you would like to sign up, please call us at 502.561.1003 (Monday to Friday, 10am-5pm EST).

Please note – a valid email address is required to participate in Automatic Renewal.

In an effort to make sure that you are notified of your season ticket renewal, you will receive multiple notices about renewing your seats. Once the deadline has passed your seats will be released to other subscribers, so please make sure to renew on time!

If you have missed the renewal deadline but would still like to subscribe, please call us as soon as possible at 502.561.1003, 10:00AM-5:00PM Monday-Friday.

Exchanging and Adding Tickets

This is one of the best benefits of becoming a Louisville Season Subscriber! If you are unable to attend your scheduled performance, you may exchange into another performance of the same production. You may also exchange or upgrade into new seats for the same performance.

Exchanges may be made by calling our Subscriber Hotline at 502.561.1003, 10:00AM-5:00PM Monday-Friday, or by logging into your online account here.

Subscribers will be notified by email when the additional ticket and exchange window has opened.

We apologize if there is a show in your season that you cannot make or have already seen; however, we are unable to offer you a refund on those tickets. Bear in mind that one of your subscriber benefits is the ability to exchange into another performance of the same show. You may also transfer your tickets to a friend or loved one for free by logging into your online account here

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call 502.561.1003 (Monday to Friday, 10am-5pm EST) for further information.

Once additional tickets and exchanges become available for subscribers, you may add tickets online  or over the phone 502.561.1003 (Mon – Fri 10A – 5P).

IMPORTANT INFORMATION ABOUT ADDITIONAL TICKET ORDERS:

Additional ticket orders for current Season will be limited to 8 tickets per show. Orders that exceed this limit will be cancelled without notice, including multiple orders on the same account, billing address, or credit card.

Additional tickets purchased by phone or online will incur a $12 service charge.

Additional tickets are subject to availability and sold on a first-come, first-served basis. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public. Show dates, on sale dates, times, prices, and artists are subject to change without notice.

We will send you an email notification with more information once additional tickets and exchanges become available.

Season Options/Specials are not part of the main package and are sold to subscribers on a first-come, first-serve basis, so we cannot guarantee your usual seats for them. Bear in mind that these shows often play for shorter runs or have different schedules than main package shows.

Broadway Across America makes ordering tickets for family, friends, and colleagues in a different city easy. Please call our subscriber hotline at 502.561.1003, 10:00AM-5:00PM Monday-Friday and our representatives will be able to assist you with the purchase. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com.

General Subscription Questions

We understand that emergencies happen. If an extenuating circumstance arose and you were unable to make the necessary exchange arrangements prior to the show, please contact Broadway In Louisville as soon as possible at 502.561.1003, 10:00 AM-5:00 PM Monday-Friday. No refunds can be offered for past shows, and we will not be able to make accommodations after a show’s final performance.

If your subscription tickets have been misplaced or destroyed, contact Louisville at 502.561.1003 or louisvilleservice@broadwayacrossamerica.com soon as possible to request a reprint.

You may call us at 502.561.1003 (Mon-Fri, 10am – 5pm) or reach us via email at louisvilleservice@broadwayacrossamerica.com.

If you wish to purchase accessible seats for a subscription, please call us at 502.561.1003 (Monday – Friday, 10am – 5pm).

Unfortunately, due to restrictions put in place for Hamilton, subscribers are not able to split accounts at this time.

For a full list of Terms and Conditions, please visit this page

During the renewal period, you may call us at 502.561.1003 (Monday to Friday, 10am-5pm EST) to see if there are any options for changing your seats. Bear in mind that our inventory may be limited or unavailable at this time.

Several weeks after the renewal deadline, all renewed subscribers will receive an email invitation to log in and browse options for subscription upgrades. Keep in mind that upgrades are possible only when seats become available through cancellations, meaning better seats may not be available in your desired performance day and time. You will retain your current seats if there are no upgrade opportunities that meet your needs.

IMPORTANT: You must have a valid email address to receive notifications about upgrades. Please add Announcements@BroadwayAcrossAmerica.com to your safe senders list so you do not miss any emails from us.

Website Issues & Account Manager

If you are receiving an error message, please call us at 502.561.1003 (Monday to Friday, 10am-5pm EST) or email louisvilleservice@broadwayacrossamerica.com for assistance .

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

To update email preferences, please click here and submit the email address attached to your account. You will receive an email notification with more instructions.

Our Mobile Alerts program lets you sign up to receive messages with us and be notified via text when emergencies happen or important dates arise. To sign up, please visit BroadwayAcrossAmerica.com/SMS. You may receive up to eight (8) messages per month. To stop receiving messages, participants can text “STOP” to 98693. Message and data rates may apply.

For more information, please visit http://broadwayacrossamerica.com/smsfaq.

When you sign into an Account Manager site, use the same email address you have always used. The system will recognize your email and may prompt you to reset your password. Once you have successfully signed in, you will be able to use the same username and password for other Account Manager sites and Ticketmaster.com.

You can click “Forgot Password?” at sign-in to receive an email or a text message with a onetime code to reset your password.

Unfortunately, no. All sign-ins use Ticketmaster credentials. You will still use the same email, but your password may be changed.

With a secure, unified credential system, you can sign into your Ticketmaster and Account Manager sites using a single sign-in (username/password). With this new sign-in, not only is your account more secure, you no longer have to remember several username/passwords and can access your tickets faster.

Account information including your name, email address, phone number and password can be updated in the My Profile section of your Ticketmaster account.

You can access My Profile from the profile section of Account Manager or by signing into ticketmaster.com.

Your mailing address can only be updated in the profile section of Account Manager. You can also contact your subscriber hotline to make updates to the way we communicate with you.

To ensure it is you, we are requiring each account have a phone number associated with it. This phone number can be updated via your Ticketmaster.com account profile.

This upgraded sign-in experience protects accounts against account takeovers by identifying suspicious sign-ins and locking the accounts before bad actors can use stolen credentials.

Account Manager fans will be required to use a Ticketmaster account to sign in. Ticketmaster is committed to building a modern, secure sign-in experience. Accounts created on Account Manager sites will not be marketed to by Ticketmaster unless you make a purchase directly on ticketmaster.com.

Enter your email address in the email field and the system will check to see if you have an existing Ticketmaster account. If you see a message that says “Email Not Found”, you will need to sign up with a new Ticketmaster account. Creating an account is simple and secure! Follow the steps here to create an account.

Contact your subscriber hotline to unlink your email from your Ticketmaster account. We will then change the email on your account to a new email of your choice. When you sign in again, you will use the new email address.

Each individual email address that you use to sign into Account Manager will have a Ticketmaster account. If you use the same email address for all your accounts you will only have one account that can access each venue or team.

No. Your Account Manager tickets and your Ticketmaster tickets are still in separate systems. Your credentials are the same, but the accounts are separate.

Your recipient will need to sign into Account Manager with a Ticketmaster account to accept the tickets. If they do not have an account they will be prompted to create one.

Business accounts are included in the consolidation process. If the business account does not have a first or last name associated with it, the fan accessing the account will be required to enter one when they sign in.

Groups Pricing

The group minimum usually ranges from 10 to 15 people. Please visit our Groups page here for more information on individual productions and their policies.

Special group rates are available on select performances, price levels, and engagements and generally range from 10% – 20% off per ticket. The size of your group can also affect the discount you receive – larger groups may be eligible for more of a discount.

Tickets may be subjected to a per-ticket Group Sales and Facility fee.  Additional fees may apply for online Group Sales orders or added-value special events.

Many shows do offer a special rate to student and senior groups. Please call your group sales manager at 502-569-3060 or email Jenny.Ward@BroadwayAcrossAmerica.com to discuss the various options available to your group.

Early Bird pricing, if available, has a steeper group discount on select performances and price levels. Early Bird payments are typically due prior to the show’s public on-sale date (generally 8 weeks prior to opening night). Should you require more seats after the Early Bird deadline has passed, we may be able to honor the same rate depending on the performance.

Purchasing Group Tickets

To fill out a group tickets request form or purchase from our Express Groups page, if available, click here. You may also contact our Group Sales department at 1-617-482-8616.

For our traditional group purchasers, when submitting a request form, you can specify a desired section and/or price level for your group. Group requests are filled on a first-come first-serve basis from the best available inventory at the time of the order unless otherwise specified. In order to accommodate your request, your group may need to spread throughout the theatre in various rows, sections, and/or price levels.

If online Express Groups are available for your desired show, you will have the opportunity to select your exact seat locations as long as you reach the group minimum. Please note that full payment is required when booking an Express Group.

Group clients may reserve tickets in advance and will be invoiced for their seats to allow time to collect funds from group members. Our Group Sales Department can give you more details on the payment options upon reservation. When purchasing an Express Group, if available, full payment is due at time of checkout.

Payment dates on traditional group orders vary depending on the show and performance date.  When you receive your group contract with your reserved seat locations, the payment date(s) will be included. If you would like to make your full payment earlier than the final due date, you are more than welcome. If you have any questions regarding payment dates, please contact your Group Sales Department at 502.569.3060.

Please mail checks payable to:

620 W Main St. Suite 100, Louisville KY, 40202

If you would like to pay in person, we request that you call ahead to schedule an appointment. Please call us at 502.569.3060.

The Group Sales Contract outlines the Group Sales policies and procedures. The signed contract must be sent back to us prior to or along with your payment information before we are able to process your payment. If you have requested multiple shows within a season you will need to sign a contract for each show.

If you’ve submitted a group request and tickets are currently reserved on your account, you may adjust the number of seats as long as you maintain the group minimum. Once the final payment is made you may not subtract tickets, you may only add.

General Group Questions

You do not need to wait until tickets are on public sale. You may submit a group request for most productions as soon our season is announced.

There are no refunds or exchanges on group tickets.

Shows may offer complimentary tickets to large groups. Please contact your Group Sales Department for more details.

We aim to respond to all inquiries within 1-2 business days, but sometimes we experience a heavy volume of requests and it may take a little longer. If you have not received a response within a week, please call 502-569-3060 or email Jenny.Ward@BroadwayAcrossAmerica.com check the status of your order.

Once your final payment has been processed, your tickets will be printed and shipped to the address on your account. Tickets purchased closer to the performance date may need to be held at the box office for will call pick-up. In that case, one individual must pick up all tickets and distribute them to the group. Please notify the Group Sales Department when making your final payment if you have any ticket shipping questions.

If you are filling out an online request form, please highlight the accessible need in the comments section, or contact a Group Sales Representative prior to filling out the form to address the request.

If tickets are lost or misplaced, please notify the Group Sales Department immediately for assistance on reissuing the tickets. We cannot assist with reissuing tickets without exact seat numbers, so please keep track of locations when distributing tickets to group members. Once a ticket is reissued with a new barcode the original ticket will be voided for use to enter the theatre.

If you have a promo code, visit the Groups Home page and select “Buy Tickets” for the show you want to see. On the next screen, select “Find Tickets” next to your desired performance. Enter your promo code in the pop-up box and hit “Go,” then select your seats!

While Broadway Across America has many cities in its network, we are only able to help you with Group Sales in Boston. However, we’d be happy to put you in touch with our colleagues in other cities so you may book your group tickets. You’ll be sure to get the same great service from our colleagues as you have from us! For a full list of cities in our network, please visit www.BroadwayAcrossAmerica.com.

Website Issues

If you are receiving an error message or having trouble with a Groups purchase or Promo Code, please call us at 502-569-3060 or email Jenny.Ward@BroadwayAcrossAmerica.com for assistance.

If you have forgotten your password, select “Forgot Password?” when signing in.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

Account Credit

If we cancel your performance, the value of your tickets inclusive of any per ticket or per order service charges on subscription, subscription additional, group sales, or eCLUB tickets may be converted to an account credit on your Broadway in Louisville account. This account credit can then be used when purchasing tickets for future Broadway in Louisville performances, or to renew or purchase season subscriptions.

You can use your account credit for these kinds of purchases through Broadway in Louisville:

Renew your season subscription seats

Buy new season subscription seats

Buy additional season subscription tickets for an upcoming Broadway in Louisville show

Buy individual eCLUB tickets for an upcoming Broadway in Louisville show

Buy a block of tickets for an upcoming Broadway in Louisville show for your group of 10 or more

Pay a balance due when making a change to your season subscription seats or performance time

Pay a balance due when exchanging your season subscription tickets to another performance of the same show

Buy a Broadway Across America gift certificate to share the magic of live theater

You can still use your account credit if the total of the order you’re placing is more than the balance of that account credit. When you apply the account credit at Checkout, the total of your order will be recalculated to reflect the original total less your account credit. You will then be prompted to choose a payment method to cover the order’s remaining balance either from those you have saved in your account or you can choose to add a new one.

While account credits cannot be transferred person to person, you could make a purchase on behalf of someone else in your account and then transfer those tickets to them.

You can find out what your account credit balance is two easy ways:

  1. Online 24/7
    CHECK MY BALANCE
  2. By Phone Mon –Fri 10am –5pm
    502.561.1003

While the value of your account credit displayed in your Broadway in Louisville account should always be updated, there may be occasions when the updated balance is delayed for a period of time. If you’re ever unsure, please call us at502.561.1003 (Mon –Fri, 9am –5pm).

Your account credit balance will expire five (5) years after the date it was issued to your account. If your balance is from the value of tickets for multiple canceled shows, portions of the balance may expire before the rest.

No. An account credit can only be used to buy tickets directly from Broadway in Louisville. They cannot be used to make purchases with any other ticket seller even if those tickets are for a Broadway in Louisville, and we are not responsible for the ticketing practices of other ticket sellers. If you would like to make a purchase to use an account credit, please log in to your Broadway in Louisville account or call us at 502.561.1003 (Mon –Fri, 9am –5pm).

Credit is not redeemable for cash, and is only redeemable (in whole or in part) towards the purchase of tickets for the Broadway in Louisville shows (including season subscriptions, additional subscription tickets, group sales tickets, seat upgrades or exchanges). Purchase amounts that exceed the value of the Credit will require an additional method of payment for the balance due. Credit is non-transferrable and can only be used for orders associated with your account. To obtain the balance of your Credit, please call 502.561.1003 or log in to your account. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the updated balance is delayed for a period of time. Your account credit balance will expire five (5) years after the date it was issued to your account. If your balance is from the value of tickets for multiple canceled shows, portions of the balance may expire before the rest. Credits are only available for tickets purchased directly through the Broadway in Louisville. Broadway in Louisville is not responsible for the ticketing practices put in place by secondary ticket providers.