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If we cancel your performance, the value of your tickets inclusive of any per ticket or per order service charges on subscription, subscription additional, group sales, or eCLUB tickets may be converted to an account credit on your Broadway in Louisville account. This account credit can then be used when purchasing tickets for future Broadway in Louisville performances, or to renew or purchase season subscriptions.

You can use your account credit for these kinds of purchases through Broadway in Louisville:

• Renew your season subscription seats

• Buy new season subscription seats

• Buy additional season subscription tickets for an upcoming Broadway in Louisville show

• Buy individual eCLUB tickets for an upcoming Broadway in Louisville show

• Buy a block of tickets for an upcoming Broadway in Louisville show for your group of 10 or more

• Pay a balance due when making a change to your season subscription seats or performance time

• Pay a balance due when exchanging your season subscription tickets to another performance of the same show

• Buy a Broadway Across America gift certificate to share the magic of live theater

You can still use your account credit if the total of the order you’re placing is more than the balance of that account credit. When you apply the account credit at Checkout, the total of your order will be recalculated to reflect the original total less your account credit. You will then be prompted to choose a payment method to cover the order’s remaining balance either from those you have saved in your account or you can choose to add a new one.

While account credits cannot be transferred person to person, you could make a purchase on behalf of someone else in your account and then transfer those tickets to them.

You can find out what your account credit balance is two easy ways:

1. Online 24/7
   CHECK MY BALANCE
2. By Phone Mon –Fri 10am –5pm
   502.561.1003

While the value of your account credit displayed in your Broadway in Louisville account should always be updated, there may be occasions when the updated balance is delayed for a period of time. If you’re ever unsure, please call us at502.561.1003 (Mon –Fri, 9am –5pm).

No. An account credit can only be used to buy tickets directly from Broadway in Louisville. They cannot be used to make purchases with any other ticket seller even if those tickets are for a Broadway in Louisville, and we are not responsible for the ticketing practices of other ticket sellers. If you would like to make a purchase to use an account credit, please log in to your Broadway in Louisville account or call us at 502.561.1003 (Mon –Fri, 9am –5pm).

When you sign into an Account Manager site, use the same email address you have always used. The system will recognize your email and may prompt you to reset your password. Once you have successfully signed in, you will be able to use the same username and password for other Account Manager sites and Ticketmaster.com.

You can click “Forgot Password?” at sign-in to receive an email or a text message with a onetime code to reset your password.

Unfortunately, no. All sign-ins use Ticketmaster credentials. You will still use the same email, but your password may be changed.

With a secure, unified credential system, you can sign into your Ticketmaster and Account Manager sites using a single sign-in (username/password). With this new sign-in, not only is your account more secure, you no longer have to remember several username/passwords and can access your tickets faster.

This upgraded sign-in experience protects accounts against account takeovers by identifying suspicious sign-ins and locking the accounts before bad actors can use stolen credentials.

Account Manager fans will be required to use a Ticketmaster account to sign in. Ticketmaster is committed to building a modern, secure sign-in experience. Accounts created on Account Manager sites will not be marketed to by Ticketmaster unless you make a purchase directly on ticketmaster.com.

Contact your subscriber hotline to unlink your email from your Ticketmaster account. We will then change the email on your account to a new email of your choice. When you sign in again, you will use the new email address.

Each individual email address that you use to sign into Account Manager will have a Ticketmaster account. If you use the same email address for all your accounts you will only have one account that can access each venue or team.

No. Your Account Manager tickets and your Ticketmaster tickets are still in separate systems. Your credentials are the same, but the accounts are separate.

Your recipient will need to sign into Account Manager with a Ticketmaster account to accept the tickets. If they do not have an account they will be prompted to create one.

If you are receiving an error message, please call us at 502.561.1003 (Monday to Friday, 10am-5pm EST) or email louisvilleservice@broadwayacrossamerica.com for assistance .

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

• Steps to enable on Chrome. 
• Steps to enable on Firefox. 
• Steps to enable on Internet Explorer. 
• Steps to enable on Safari. 

To update email preferences, please click here and submit the email address attached to your account. You will receive an email notification with more instructions.

Our Mobile Alerts program lets you sign up to receive messages with us and be notified via text when emergencies happen or important dates arise. To sign up, please visit BroadwayAcrossAmerica.com/SMS. You may receive up to eight (8) messages per month. To stop receiving messages, participants can text “STOP” to 98693. Message and data rates may apply.

For more information, please visit http://broadwayacrossamerica.com/smsfaq.