Help

Our eCLUB is a free electronic mailing list that gets you access to advance offers for select local Broadway shows BEFORE they go on sale to the public! You may also receive priority offers and discounts to other live entertainment events in your area, plus monthly eNewsletters and special offers from Broadway in New York City. Join our eCLUB here!

Please call our National eCLUB Service Line at 866.880.9572 (Monday – Friday, 9am – 5pm ET), or email us at SpecialServices@BroadwayAcrossAmerica.com.

Visit your Account Manager here.

All sales are final and refunds cannot be given.

To update email preferences, please click here and submit the email address attached to your account. You will receive an email notification with more instructions.

If you are receiving an error message, please call our National eCLUB Service Line at 866.880.9572 (Monday – Friday, 9am – 5pm ET/8am – 4pm PT) or email louisvilleservice@broadwayacrossamerica.com for assistance.

If you have forgotten your password, click here to access the eCLUB login page and select “Forgot Password?” when signing in.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

If your tickets were misplaced or destroyed and you purchased them through an authorized ticket source Broadway In Louisville eCLUB, The Kentucky Center, Ticketmaster, or an affiliated box office, a record of your sales transaction exists and we could accommodate you. Please contact your point of purchase as soon as possible to verify your options for replacement tickets.

We understand that emergencies happen. Unfortunately, we are not able to honor unused tickets for a missed performance. No refunds can be given for past performances.

In the unlikely event that a performance is cancelled, Broadway in Louisville and Ticketmaster.com will inform customers via phone, email, or mail with information regarding the ticketing policy. Ticket holders are encouraged to return to their original point of purchase for more information.

In cases of inclement weather, we strongly recommend that patrons travel safely and allow plenty of time to arrive at the theatre. During inclement weather, updates will be posted on our Facebook , Twitter , and Instagram pages and on the Broadway in Louisville homepage.

We advise all customers to contact their original point of sale. If you bought your tickets through the Broadway Across America eCLUB, you may call our national hotline at 866.880.9572 (Monday – Friday, 9am – 5pm ET/8am – 4pm PT) or email us at SpecialServices@BroadwayAcrossAmerica.com. You may also contact The Kentucky Center directly here.

Broadway In Louisville requires that every person, regardless of age, must have a ticket. No children under the age of 4 are permitted in the theatre.  Age recommendations vary by production. Please visit our Shows page for performance descriptions and age recommendations.

All ticket donation requests must be made on organization letterhead. You can request a donation by sending a letter of request on your organization’s letter head to: 620 W. Main St Suite 100 Louisville, KY 40202.

All seating charts can be found here.

A full list of accessible services for the venue may be found here.

Limited View seats generally have a partial view of the stage due to the viewing angle in the theater. Obstructed View seats have a partially blocked view of the stage due to objects such as columns, railings, or sound equipment. To inquire about Limited or Obstructed View seats, please call us at 502.561.1003.

Tickets are currently not available for in person purchases. If you’d like to subscribe to the season, please click here.

Walk-up sales on the night of the show are subject to availability and cannot be guaranteed.

Lottery and rush ticket policies vary between productions and are often not determined until the day the show premieres. Please follow us on Facebook and Twitter or call us at 502.561.1003 for more information. If an in-person lottery or rush has been announced, please note that seating is always subject to availability and cannot be guaranteed.

Once additional tickets and exchanges become available for subscribers, you may add tickets online , over the phone 502.561.1003, or in-person 620 W Main St Suite 100, Louisville, KY 40202.

IMPORTANT INFORMATION ABOUT ADDITIONAL TICKET ORDERS:

Additional ticket orders for the 2018-2019 Season will be limited to [8 tickets per show, excluding Hamilton. Additional tickets for Hamilton will not be offered. Orders that exceed this limit will be cancelled without notice, including multiple orders on the same account, billing address, or credit card.

Additional tickets purchased by phone or online will incur a $10 service charge. This service charge may be waived by purchasing tickets in-person at 620 W Main St. Suite 100 Louisville KY 40202.

Additional tickets are subject to availability and sold on a first-come, first-served basis. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public. Show dates, on sale dates, times, prices, and artists are subject to change without notice.

On-sale dates vary by show. The best way to be notified when shows go on sale is to join our eCLUB, which you may sign up for here.

Please visit our Shows page for general information about our upcoming productions.

If you are an eCLUB member and wish to purchase accessible seats for a production, please call us at 866.880.9572 (Monday – Friday, 9am – 5pm ET/8am – 4pm PT). A full list of accessible services for the venue may be found  here.