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A season ticket package—or subscription—allows you to purchase the same number of tickets for every show in our main package. Whenever possible, your performances will fall on a set day of the week and time, and you will also have the same seat assignment for each show. More information about subscriptions and benefits can be found here.

Please visit our Season page for more information about season ticket holder benefits.

Season tickets usually go on sale around the first quarter of each year (January – March) when we announce the season lineup. To be notified when subscriptions become available, you may sign up for our eCLUB here.

Disclose Fees here.

Premium subscribers receive all the convenience of season tickets, premium seating locations, and additional benefits exclusive to Premium subscribers. For more information about subscriptions and benefits, please visit our Season page.

New and renewing subscribers have the option to take part in our interest-free Payment Plan when buying a season ticket package! Opting into the Payment Plan splits the total price of your season package into multiple installments, which we automatically charge to your card at no additional cost. For more information, please call us at 502.561.1003.

When a new season is announced, you will have until the renewal deadline to pay for your tickets by logging into your online account or calling us at 502.561.1003 (Monday to Friday, 10am-5pm EST).

Automatic Renewal is an optional program that makes it easy to keep your seats year after year! When we announce the next season, you won’t need to take any action – we will automatically renew your same seats using the card on file. Automatic Renewal subscribers are still able to opt into our interest-free Payment Plan and will receive an invitation to participate in upgrades after the renewal period ends. If you would like to sign up, please call us at 502.561.1003 (Monday to Friday, 10am-5pm EST).

Please note – a valid email address is required to participate in Automatic Renewal.

In an effort to make sure that you are notified of your season ticket renewal, you will receive multiple notices about renewing your seats. Once the deadline has passed your seats will be released to other subscribers, so please make sure to renew on time!

If you have missed the renewal deadline but would still like to subscribe, please call us as soon as possible at 502.561.1003, 10:00AM-5:00PM Monday-Friday.

This is one of the best benefits of becoming a Louisville Season Subscriber! If you are unable to attend your scheduled performance, you may exchange into another performance of the same production. You may also exchange or upgrade into new seats for the same performance.

Exchanges may be made by calling our Subscriber Hotline at 502.561.1003, 10:00AM-5:00PM Monday-Friday, or by logging into your online account here.

Subscribers will be notified by email when the additional ticket and exchange window has opened.

We apologize if there is a show in your season that you cannot make or have already seen; however, we are unable to offer you a refund on those tickets. Bear in mind that one of your subscriber benefits is the ability to exchange into another performance of the same show. You may also transfer your tickets to a friend or loved one for free by logging into your online account here. 

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call 502.561.1003 (Monday to Friday, 10am-5pm EST) for further information.

Once additional tickets and exchanges become available for subscribers, you may add tickets online  or over the phone 502.561.1003 (Mon – Fri 10A – 5P).

IMPORTANT INFORMATION ABOUT ADDITIONAL TICKET ORDERS:

Additional ticket orders for current Season will be limited to 8 tickets per show. Orders that exceed this limit will be cancelled without notice, including multiple orders on the same account, billing address, or credit card.

Additional tickets purchased by phone or online will incur a $12 service charge.

Additional tickets are subject to availability and sold on a first-come, first-served basis. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public. Show dates, on sale dates, times, prices, and artists are subject to change without notice.

We will send you an email notification with more information once additional tickets and exchanges become available.

Season Options/Specials are not part of the main package and are sold to subscribers on a first-come, first-serve basis, so we cannot guarantee your usual seats for them. Bear in mind that these shows often play for shorter runs or have different schedules than main package shows.

Broadway Across America makes ordering tickets for family, friends, and colleagues in a different city easy. Please call our subscriber hotline at 502.561.1003, 10:00AM-5:00PM Monday-Friday and our representatives will be able to assist you with the purchase. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com.

We understand that emergencies happen. If an extenuating circumstance arose and you were unable to make the necessary exchange arrangements prior to the show, please contact Broadway In Louisville as soon as possible at 502.561.1003, 10:00 AM-5:00 PM Monday-Friday. No refunds can be offered for past shows, and we will not be able to make accommodations after a show’s final performance.

If your subscription tickets have been misplaced or destroyed, contact Louisville at 502.561.1003 or louisvilleservice@broadwayacrossamerica.com soon as possible to request a reprint.

If you wish to purchase accessible seats for a subscription, please call us at 502.561.1003 (Monday – Friday, 10am – 5pm).

Unfortunately, due to restrictions put in place for Hamilton, subscribers are not able to split accounts at this time.

For a full list of Terms and Conditions, please visit this page. 

During the renewal period, you may call us at 502.561.1003 (Monday to Friday, 10am-5pm EST) to see if there are any options for changing your seats. Bear in mind that our inventory may be limited or unavailable at this time.

Several weeks after the renewal deadline, all renewed subscribers will receive an email invitation to log in and browse options for subscription upgrades. Keep in mind that upgrades are possible only when seats become available through cancellations, meaning better seats may not be available in your desired performance day and time. You will retain your current seats if there are no upgrade opportunities that meet your needs.

IMPORTANT: You must have a valid email address to receive notifications about upgrades. Please add Announcements@BroadwayAcrossAmerica.com to your safe senders list so you do not miss any emails from us.